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How royal30 Handles Your Personal Data

This Privacy Policy covers what personal data royal30 collects when you create an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and exactly what we do with it.

Account data protectionDANA, OVO, GoPay payment dataCookie and device dataYour right to access and deleteDirect contact for data requests
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royal30 How royal30 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Keeping your account data secure is part of how royal30 operates day to day. We use encryption for data in transit and apply access controls so only authorised team members can view account records. Below are the four key areas that shape how we handle your information.

Account Security Your login credentials and payment wallet links — DANA, OVO, GoPay — are stored in encrypted form. We use OTP verification on login to reduce unauthorised access attempts.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Data Retention We hold your account data for as long as your account is active and for any period required by applicable law after closure. After that window passes, data is deleted from our active systems.
Third-Party Sharing We share data with payment processors — such as the infrastructure behind DANA, OVO and GoPay — only to complete transactions. We do not share data with advertisers or data brokers.
DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right place to start. We respond to data-related requests through email and live chat. For account-linked payment queries — such as which DANA or OVO transaction records we hold — include your registered account email so we can locate your file accurately.

Email Support Send your data request or privacy concern to our support email. Include your registered account address so we can identify your data file without delay.
Live Chat Open the live chat widget from any page on royal30. Our team can confirm what data we hold and guide you through a formal deletion or correction request.
Account Settings Some data preferences — such as marketing communication opt-outs — are managed directly inside your account settings panel without needing to contact support.

Common Questions About Your Privacy at royal30

These are the questions we hear most often about how we collect, store and manage personal data. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email, contact number and the payment details you link — such as your DANA, OVO or GoPay account. We also collect device and session data automatically when you log in.

Payment data is passed to the relevant processor only to complete your transaction. We retain a record of the transaction on your account but do not store your full wallet credentials on our servers.

Yes. Send a request to our support email with your registered account address. We will compile the data we hold and respond within the timeframe required by applicable law in your region.

Contact our support team via email or live chat and submit a deletion request. We will remove your data after fulfilling any minimum retention obligations required by law, then confirm once it is done.

We share data only with the payment infrastructure behind DANA, OVO and GoPay to process transactions. We do not sell, rent or share your data with advertisers or unrelated third parties.

You can update your communication preferences inside your account settings panel at any time. Alternatively, contact support and we will update your preferences on your behalf within one business day.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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